Frequently Asked Questions
Find quick answers about our products, orders, shipping, and custom process. If you don’t see what you’re looking for, feel free to reach out — we’re always happy to help.
Products & Customization
What kind of products do you offer?
We create personalized, custom-made pieces designed for gifting, home, business, and everyday moments. Each item is crafted with care and intention.
Can I personalize my order?
Yes! Most of our products can be customized with names, dates, logos, or special messages. Custom options will be shown on each product page.
Will I see a proof before production?
For larger or corporate orders, we may provide a digital proof before creating your items. Smaller orders go straight into production unless requested.
What materials do you use?
We use quality, durable materials chosen to look great and last, whether your item is decorative, functional, or both.
Shipping & Delivery
How long does it take to process an order?
Orders are usually processed within 3–5 business days since each item is made to order.
Do you ship on weekends or holidays?
No, orders are not shipped on weekends or holidays.
Will I receive tracking?
Yes. Once your order ships, you’ll get an email with tracking details.
Returns & Issues
Do you accept returns?
Because items are custom-made, we do not offer refunds or returns unless mutually agreed upon.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos and details. We’ll work with you to find a fair solution.
Can I cancel my order?
Orders can only be canceled before production begins. Once we start creating your item, changes may not be possible.
Corporate & Events
Do you create items for teams or events?
Absolutely. We work with businesses, organizations, and event planners to create meaningful branded pieces.
Can you ship directly to our clients?
Yes, we can ship gifts directly to your recipients upon request.
Do you host paint parties or workshops?
Yes, we offer creative experiences like paint parties. Reach out to book or get details.